Refunds and Return Policy for Opal NY Online Jewelry Store:
At Opal NY, we strive to provide you with the highest quality jewelry and exceptional customer service. We understand that sometimes a return or exchange may be necessary, and we want to make the process as smooth and hassle-free as possible. Please read our refunds and return policy below for full details:
- Returns and Refunds:
- We accept returns within 28 days from the date of purchase.
- To be eligible for a return, the item must be unused, in its original condition, and accompanied by the original packaging and proof of purchase.
- Returns will be refunded in the original form of payment, excluding any shipping or handling fees incurred during the initial purchase.
- Refunds will be processed within 5-7 business days from the date we receive the returned item.
- Exchanges:
- We offer exchanges for items of equal or lesser value within 28 days from the date of purchase.
- The item for exchange must be unused, in its original condition, and accompanied by the original packaging and proof of purchase.
- If the desired item for exchange has a higher value, the price difference will be charged accordingly.
- Exchanged items will be shipped once the original item has been received and inspected.
- Return Process:
- To initiate a return or exchange, please contact our customer support team at support@opalny.com.
- Provide your order details, including the order number and item(s) you wish to return or exchange.
- Our customer support team will guide you through the return process, including providing you with a return shipping address if applicable.
- Return Shipping:
- Customers are responsible for the cost of return shipping unless the item received was damaged, defective, or incorrect.
- We recommend using a trackable shipping service to ensure the safe return of the item.
- Opal NY will not be held responsible for any lost or undelivered return shipments.
- Non-Returnable Items:
- For hygiene and safety reasons, certain items are non-returnable. These include earrings (for pierced ears), body jewelry, and customized/personalized items, unless they are deemed defective or incorrect.
Please note:
- Opal NY reserves the right to deny a return or exchange if the item does not meet the specified criteria mentioned above.
- Refunds or exchanges for items purchased from third-party retailers or through other channels are not applicable. Please refer to their respective refund and return policies.
If you have any further questions or concerns regarding our refunds and return policy, please feel free to reach out to our customer support team at support@opalny.com. We are here to assist you and ensure your complete satisfaction.
Thank you for shopping with Opal NY.
Address: 53 Greenvale Cir, White Plains NY, USA
Email : support@opalny.com
Phone: +1-203-865-6469
Support : Monday – Friday (10 am – 4 pm) 24/7 Email Support Available