Before you can withdraw your winnings or fully enjoy the promotions at Kenspin Casino, you must complete the mandatory age verification (KYC) process. This guide explains exactly which documents are accepted, how to submit them step-by-step, and how to avoid common delays that could lock your funds.
Accepted Identity Documents for Verification
All documents submitted to Kenspin Casino must be valid, unexpired, and clearly legible. The verification team accepts government-issued IDs for identity confirmation and recent utility bills for address confirmation. Below is a breakdown of the specific requirements for each document type.
| Document Type | Accepted Formats | Key Requirements |
|---|---|---|
| Government Passport | JPEG, PNG, PDF | Must show the full front page with photo, date of birth, and expiry date. |
| Driving License | JPEG, PNG, PDF | Both front and back copies are required. Must include your photo and address. |
| National ID Card | JPEG, PNG, PDF | Both front and back copies required. Must clearly display your full legal name. |
| Utility Bill (Proof of Address) | JPEG, PNG, PDF | Must be issued within the last 3 months (water, electricity, gas, or internet bill). |
| Bank Statement | PDF only | Must be issued within the last 6 months. Online or printed versions are accepted. |
If your documents are not in English, you must provide a certified translation. Documents that are blurry, partially cropped, or have glare will be rejected immediately.
Step-by-Step Verification Walkthrough
The upload process is handled entirely through the account dashboard. Follow these steps to submit your verification successfully:
- Log in to the Kenspin Casino casino website using your registered email and password.
- Navigate to ‘Account Settings’ and click on the ‘Verification’ or ‘KYC’ tab.
- Upload Identity Document: Select ‘Identity’ and upload a clear photo or scan of your chosen government ID (Passport, License, or National Card).
- Upload Proof of Address: Select ‘Address’ and upload your recent utility bill or bank statement. Ensure the file size is below 5 MB.
- Submit for Review: Click the ‘Submit’ button. You will receive an automated confirmation email that your documents are pending review.
Once your documents are approved, you can claim the Kenspin Casino bonus and other promotions without worrying about withdrawal restrictions or blocked cashouts.
Common Verification Issues and How to Fix Them
Many players encounter delays during the KYC process. The most frequent problems include mismatched names, expired documents, and poor image quality. If your name on the ID does not match your registered account name exactly, the verification will be rejected. Always ensure your full legal name is entered correctly when signing up. For expired documents, renew them first before uploading. Blurry or dark scans can be fixed by using a flatbed scanner or a well-lit photo taken against a plain background. Another common issue is uploading a document that exceeds the 5 MB file size limit; compress large PDFs or use JPEG format to reduce size. If you submitted the wrong document type, simply wait for the rejection notice and re-upload the correct one. Support typically responds within 24 hours, but during peak times it may take up to 48 hours.
After your documents pass verification, you will receive a confirmation email. Then you can make deposits, play games, and request withdrawals without any holds. For a seamless experience, remember to keep your documents ready before you start playing. Visit Kenspin Casino to begin your gaming journey after completing the age verification.